No-questions-asked
Returns & Refunds
7-day return on most items. Free pickup. Refund in 30 minutes to wallet.
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7-day return
Change of mind? Send it back, free pickup.
⚡
30-min refund
To 1shop wallet, instantly on pickup.
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Damaged on arrival?
Full refund + ৳200 inconvenience credit.
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1-tap refund request
Snap a photo, we handle the rest.
Frequently asked
What's not returnable?
Intimates, perishables, custom orders, opened beauty products.
When does the 7 days start?
Day of delivery confirmation.