Services
On-demand pricing in Dhaka — why fixed beats hourly
The hidden cost of 'send a quote' models, and how upfront pricing changed our complaint rate.
By ondemand.bd · 14 September 2022 · 5 min read
Hourly billing for AC repair, plumbing, and salon services hides incentives. Technicians stretch jobs; customers feel cheated.
ondemand.bd moved to fixed pricing in 2022. Complaint rate dropped from 7.1% to 2.3% within a quarter. The trade-off — narrower margins on long jobs — was absorbed by repeat-booking rate climbing from 18% to 41%.
Plain-English pricing wins. We re-do free if not satisfied, no questions, within 24 hours.