Food
Why food arrives cold — and what we fixed
The 30-minute SLA, insulated bags, and the rider-dispatch algorithm that finally beats the Friday rush.
By foods.bd · 29 January 2024 · 5 min read
Friday 8pm orders to Bashundhara residential were our worst-performing slot in 2021. Average delivery: 52 minutes; average customer-temperature complaint rate: 14%.
foods.bd rebuilt rider dispatch around hex-grid demand prediction. Friday 8pm 2024: 28-minute average, 2.1% complaint rate. Insulated bags went from optional to mandatory across all riders.
If your food arrives late or cold, the in-app refund + ৳100 credit is automatic. No support ticket needed.